Against Whom a Complaint can be Filed
1. If the defective goods are supplied to the consumer, then he/she can file a complaint against the seller or dealer, or manufacturer. Defect here means any shortcoming, imperfection, or fault in the quantity, purity, or quality of the goods.
2. If the services rendered to the consumer have a deficiency, then he/she can file a complaint against the service provider. Deficiency here means any inadequacy, shortcoming, or imperfection in the nature, quality, and manner of performance of the services.
Who is a Consumer?
In general terms, a consumer is understood as an individual who consumes a product. Whereas the term ‘consumer’ stated under the Consumer Protection Act is comprehensive as it covers not only the consumer of goods, but the consumer of services also.
Table of Content
- Consumer of Goods
- Consumer of Services
- Who can file a Complaint and Against Whom?
- Against Whom a Complaint can be Filed
- Who are not considered consumers under Consumer Protection Act 2019?