Appointment and Tenure of Ombudsman and Deputy Ombudsman
The Reserve Bank may appoint one or more of its officers as Ombudsman and Deputy Ombudsman, to perform the functions given to them under the Scheme. The appointment of the Ombudsman or the Deputy Ombudsman shall be made for a period not exceeding three years at a time.
Integrated Ombudsman Scheme 2021
Ombudsman is an independent official or organization which is appointed to investigate complaints and grievances made by individuals or groups against an organization or government agency. The term “ombudsman” originated in Sweden and is derived from the Old Norse word “umboðsmaðr,” which means “representative.” Ombudsmen are appointed by a government, a regulatory agency, or an organization to ensure that complaints are investigated fairly and impartially, and that appropriate action is taken to address any issues or concerns. The main goal of an ombudsman is to help resolve disputes and improve the quality of service provided by an organization or government agency.