Components of Interactive Voice Response
- TCP/IP network: The IVR connects to the IVR application server or contact center software over your standard business network. Another option is cloud-based IVR, which uses your network infrastructure to transport calls between your phone system and the cloud.
- Telephone network: Calls coming in are routed across phone lines to the IVR’s integration with a standard public switched telephone network.
- IVR application server: The software for features like text-to-speech, speech-to-text, DTMF signal detection, and other voice recognition technologies is stored on the IVR application server.
What is Interactive Voice Response?
Interactive voice response, An automated telephone system uses text-to-speech or pre-recorded messages in conjunction with a dual-tone multi-frequency (DTMF) interface to engage callers and enable them to access and supply information without the assistance of a live person. In this article, we will going to discuss types of Interactive Voice Responses, the advantages and disadvantages of Interactive Voice Responses, and more.