Features of the Consumer Protection Act, 2019

What is the Consumer Protection Act, 2019?

Consumer Protection Act, 2019 was established to protect consumers from the unfair practices conducted by the sellers and/or manufacturers. Steps were adopted to protect the interest of consumers from service providers, manufacturers, retailers, and other intermediaries. Protection of consumers, compensation, redressal, consumer rights, consumer education, etc. was covered under the Consumer Protection Act, 2019. Consumer Protection Act, 2019 was established to replace the Consumer Protection Act, 1986 due to various factors including the introduction of technology in the markets....

Features of the Consumer Protection Act, 2019

This act is applicable to all goods and services. This act covers all the sectors like private sector, public sector, and cooperative sector. This act applies to consumers and customers, both. Customers are those who purchase goods and services, but may or may not use them. However, Consumers are those who are the end users of goods and services. A three-tier, including district, state, and national dispute redressal mechanism has been set up. This act laid down penalties against sellers, manufacturers, and intermediaries which include imprisonment, fines, etc....

Significance of Consumer Protection Act, 2019

The main concern of the Consumer Protection Act, 2019 is to protect consumers from the malpractices practiced by sellers or manufacturers. But the act has other significances as well. Some of them are as follows:...

Rights of the Consumers

...

Provisions of the Consumer Protection Act, 2019

1. Regulation Authority: Central Consumer Protection Authority (CCPA) has been established to promote, protect, and enforce the rights of consumers. It investigates and takes action against unfair trade practices, misleading advertisements, and violations of consumer rights....