Groove
Groove is an awesome product, and the visuals and language that accompany it are designed for businesses looking for simplicity . It is one of the best Zendesk alternatives and competitors.
Features:
- Shared inbox for team collaboration
- Knowledge base for self-service
- Reports and insights generation
Pros:
- It is simple and easy to use
- Affordable for small teams
Cons:
- Limited features for scaling up as your business grows.
- Integration options with other tools are minimal
Pricing: Various plans available depending on number of agents.
Link: https://www.groove.co/
10 Best Zendesk Alternatives and Competitors
The customer service software that most people use is Zendesk. However, no universal solutions fit all customers. Whether in price, features, or something else entirely, it’s often important to consider a backup option when considering Zendesk alternatives.
Let us here examine the 10 Best Zendesk Alternatives and competitors. We will look into them in more detail in the following paragraphs. Every product is different in some way, striving for the best by acknowledging their strengths and weaknesses. You don’t always want the best-selling choice. So, let’s explore the 10 best Zendesk alternatives and competitors themselves.