How to create Conversational Designs?

Step 1. Requirements:

We start out with knowing the requirements for the design. The first step is all about asking the right questions, In this step we want to look the following questions:

• Are we technically capable of automating the conversations?
• What are the conversations that we are going to be automating?
• Which conversations are we going to be having?
• Who are we going to be having these conversations with?
• Who is going to be having these conversations on our behalf?

Step 2. Creating the bot personality:

The next step is to create a personality for our Chat Bot or AI assistant or whatever product we are designing this conversation for. This Steps requires a conversational copywriter who excels in conversational copywriting and protects that natural tone of voice that is being created.

Step 3. Creating a flow chart:

The job of a flow chart is to mind map the direction of conversation. Map out where the conversation will go for example when the user uses inappropriate words or asks the same question over and over again. At the end of this step we will have a sample dialog which has been being turned into a flow chart.

Step 4. Validate:

Now the text and the flow chart is validated through a “Wizard of Oz” test and whatever issues are their with the text are than improved through an expert rewrite. The Experts job is to figure out what are the issues with the flowchart if it underperforms in the tests and improve those.

Step 5. Review from Stakeholders and iterate:

After multiple Expert rewrites and improvements, the flow chart is then sent to the stakeholders for approval. The Stakeholders may be the product owners, business owners or somebody who we are creating the Chat Bot/AI assistant for. After getting it review by the stakeholders, make appropriate changes to the workflow and iterate untill a close to perfect Conversational Design is obtained.

With the rise in demands of chatbots and voice assistants, there was and still is an issue of chatbots sounding too much like robots and less like humans. This contributes to a poor user experience. This is where Conversation design comes to the rescue. Conversation design makes chatbots and voice assistants more helpful, natural, and persuasive when they talk to users. Conversational Design more commonly referred to as Conversation Design is the process of designing a language for AI assistants with a human tone for them more helpful for the users by making them more human and more understandable.