How to use Slack AI?

Step 1: Add Slack AI to Your Workspace.

Step 2: Click The “Summarize” Icon In A Channel Or DM to Generate A Summary.

Step 3: Summarize Threads: Open A Thread, Click The “Summarize” Icon, And Generate Your Summary.

Step 4: Find Answers: Type Your Question Into The “Search Field” At The Top Of Slack And Press “Enter”.

Step 5: Slack AI Summaries And Search Results Are Private To The Person.

Salesforce Launches Gen AI for Customers in Slack: A Detailed Overview

Salesforce, a global leader in CRM, has recently introduced a new generative AI platform, Slack AI. This innovative tool is seamlessly merged within Slack, the central hub for work collaboration.

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What is Slack AI?

Slack AI is a trusted and intuitive generative AI experience that allows users to effortlessly use the collective knowledge within Slack. It offers guided experiences for AI-driven search, channel recaps, thread summaries, and soon-to-come digest features. These functionalities promise to revolutionize the way businesses operate, facilitating faster access to information, knowledge distillation, and idea generation....

How Does Slack AI Work?

Slack AI operates through its search and summarization capabilities, allowing users to quickly navigate through large amounts of data. These features are reliable, user-friendly, and do not require any prior training. They are designed to prioritize and present the information users need exactly when they need it, enhancing efficiency and productivity in the workspace....

Benefits of Slack AI

The benefits of Slack AI for sales teams include:...

Why is Slack AI Unique?

Slack AI distinguishes itself by leveraging the historical interactions that users have built with their colleagues on the Slack platform. This unique approach allows Slack AI to tap into a deep well of proprietary context, enabling users to extract even more value from their past interactions. With Slack AI, users can find exactly what they need instantly, making it a powerful tool for enhancing productivity and collaboration in the workspace....

How to use Slack AI?

Step 1: Add Slack AI to Your Workspace....

Generative AI in Slack For Sales Team

Slack AI is a powerful tool for modern sales teams. It helps sales representatives in several ways:...

Slack AI Pricing

Slack AI is available as an add-on for Enterprise plans. However, the exact pricing details are not publicly disclosed. Customers interested in Slack AI are advised to contact the Salesforce Sales team for pricing information. Please note that pricing may vary based on the specific needs and requirements of your organization....

Slack AI Availability

Slack AI is currently available as an add-on for Enterprise plans. It was initially launched in a limited pilot project run in winter 2023. The general availability of Slack AI is scheduled for 2024. As of now, Slack AI is available in U.S. and UK English only, with additional language support coming soon. Please note that the availability may vary based on your region and the specific needs of your organization....

Generative AI in Slack Or Slack AI?

Generative AI in Slack, also known as Slack AI, is a powerful tool that allows customers to easily find and utilize knowledge in bulk in very little time. It offers several key advantages:...

Slack AI’s Security & Trust For Customers

Trust: Being part of the Salesforce family, Slack AI is built on a foundation of trust, safety, responsibility, and ethics. Secure Infrastructure: Slack AI operates entirely within Slack’s secure infrastructure, adhering to rigorous security practices and compliance standards. Data Confidentiality: Large Language Models (LLMs) are hosted directly within your organization’s environment, ensuring data confidentiality. Data Isolation: Your data remains isolated and is not used for training purposes or to serve other clients, maintaining privacy and security. Authorized Use: Your data is used solely for your authorized purposes, respecting user privacy and data usage policies....

Future of Generative AI in Slack

Summarization and Prioritization: Slack AI will soon generate digests, summarizing key points from channels, and enabling users to stay informed while focusing on immediate tasks. Salesforce Integration with Einstein Copilot: A native AI integration with Einstein Copilot is under development. This will allow seamless access to customer data and relevant answers within the Slack interface, streamlining workflows. Shaping the Future of Work: Slack envisions evolving into a central hub for work, acting as an intuitive conversational interface for productive AI applications, boosting collaboration, accelerating information flow, and fostering a more efficient work environment....

Conclusion

In the era of generative AI, Slack AI emerges as the trusted platform connecting every facet of business to supercharge productivity. It represents the next evolution in the journey to redefine how teams collaborate. These cutting-edge AI capabilities empower users to unlock the vast knowledge reservoir within Slack, enabling smarter workflows, faster decision-making, and a renewed focus on innovation and growth....

FAQs

Is Slack AI available in India?...