Limitations of Service Blueprint
1. Complexity:
Demanding service blueprints may turn out to be time intensive and highly complex, particularly for complicated processes or multiple units in the service. Not only the issue of accuracy and up to date services, but also the challenge that poses structure harmony with the services that are changing constantly.
2. Subjectivity:
The service blueprints involves the setting up of the process of service delivery, which can be based on the assumptions or judgments of the people attending to the process of service delivery. Stakeholders will usually have different views of the same service, which can result in different blueprints. The perception of the service may vary from one party to the other.
3. Static Representation:
Service blueprints give an overall picture of a particular service process at a specific point of time in a service delivery but they cannot describe the dynamic or unpredictable feature of service delivery. Hence, these companies can easily find themselves using the outdated solutions or those that do not fit the needs of the customers and the dynamic markets.
4. Limited Stakeholder Engagement:
Although service blueprints are a highly useful tool as regards the requisite cross-functional collaboration, it may nevertheless worry some sectors of customers if all the necessary stakeholders are not fully engaged. The exception could be some departments or personnel who may perceive themselves to either be neglected or excluded from the blueprinting process altogether which could lead to resistance and denial in some areas.