Podium
Podium is mostly used by small-scale businesses or startups. It provides interactive surveys for customer support and for getting a better understanding of the needs and scope for improvement. It is a cloud-based software that manages customer interactions and keeps the record.
Features:
- Takes customer feedback through surveys and reviews.
- Helps startups gather reviews from different platforms to maintain an online presence.
- Provides a shared inbox for all the platforms and analyzes them.
Pros:
- Interacts with customers through messages from one platform.
- Enhances user engagement by taking feedback.
Cons:
- Pricing is high for startups.
- The learning curve is steep.
Price:
- Core at $399 per month
- Pro at $599 per month
- The signature is customized.
Link: https://www.podium.com/
10 Best Customer Support Platforms for Startups
Starting a business is a challenging task. Providing customer support is the basic requirement that is expected by a startup. Keeping customers and employees happy is an essential part of starting a new startup and finding ways to make money. Customer support platforms are required to maintain constant customer support.
Usage of chatbots for live chat is used by various businesses and startups. Analyzing the problems and acknowledging the strengths helps the startup grow. There are some websites or platforms that help in providing this customer support for startups. Here are the 10 best customer support platforms for startups:
10 Best Customer Support Platforms for Startups
- 10 Best Customer Support Platforms for Startups
- Gainsight CS
- Zoho
- Churn 360
- Totango
- Hiver
- PlanHat
- WotNot
- Client Success
- Podium
- HappyFox
- Conclusion
- FAQs – 10 Best Customer Support Platforms for Startups