- Making outbound calls to current and prospective customers to encourage the purchase of products, and services or gather information.
- Taking inbound and mixed calls, responding to queries, and documenting activity in the CRM.
- Achieving daily or weekly call targets as set by the organisation.
- Inquiring with the customer and learning about their needs.
- Noting down the key points of each conversation.
- Delivering verbal acceptances of offers to our Sales team for closing.
- Gathering and documenting sales data in CRM, such as meetings and appointments, as well as visitor and customer information
- Building and sustaining strong client connections by responding to requests and complaints as soon as possible.
- Resolving product and service-related questions and difficulties.
- Keeping track of all successful and unsuccessful sales attempts.
- Maintaining current knowledge of products, industry trends, and sales strategies.
Job Description (JD) for Telecaller