Techniques to minimize conflicts
- Focus on what is said, not on how it is said.
- Do not formulate a response right away, first listen carefully.
- Clarify and reflect on what you are hearing.
- Don’t respond to high-intensity, emotional words.
- Monitor your non-verbal “leakage.”
- Recognize emerging needs and interests of another person.
- Excuse yourself for a “time-out” if emotions are escalated.
What is Role Conflict and Why does it occur?
The term “role” describes a set of expected actions and obligations a person has for his or her position in life and relationships with others. We all have multiple roles and responsibilities in our lives, from sons and daughters, sisters and brothers, mothers and fathers, spouses and partners to friends, and even professional and social ones.
The role not only provides a blueprint to guide the action, but also describes the goals to pursue, the tasks to perform, and the course of action for a particular scenario.
Role Conflict
Table of Content
- What is role conflict?
- Why does role conflict occur?
- Techniques to minimize conflicts