Telegram Business Features
While the complete feature list of Telegram Business is yet to be revealed, some key functionalities are expected to include:
- Enhanced Chat Management: Organize and categorize customer interactions efficiently with improved chat management tools.
- Automated Responses: Set up automated responses to frequently asked questions, providing prompt and consistent customer service.
- Analytics and Insights: Gain valuable insights into customer behavior and engagement through detailed analytics and reporting tools.
- Branding and Customization: Personalize the chat experience with a branded profile picture, username, and bio section.
- Large Group Management: Manage large groups effectively with admin tools like scheduled messages, member management features, and the ability to pin important messages.
- Telegram Payments: Leverage Telegram’s built-in payment system to facilitate secure and convenient transactions within the app.
Telegram Launches Its “WhatsApp Business”: An In-App Subscription
Telegram now lets users convert personal accounts to business accounts
The battle for messaging app dominance heats up as Telegram enters the business communication space. Following the footsteps of WhatsApp Business, Telegram has introduced “Telegram Business,” a suite of features designed to empower companies to connect and engage with customers directly within the existing Telegram app. This move means Telegram’s commitment to user growth and its ambition to challenge WhatsApp.
In Short
- Telegram introduced its version of WhatsApp Business, named Telegram Business.
- The new feature set is tailored to companies and is integrated into the existing Telegram app.
- Unlike WhatsApp Business, Telegram Business operates on a monthly subscription model.