Types of Chatbots
1. Menu or Button-Based Chatbot
The simplest type of chatbots are menu-based or button-based chatbot, in which users can communicate with them by selecting the button from a scripted menu that most closely matches their requirements. The user-friendly chatbot may present a new set of possibilities based on their clicks, which they can proceed to select until they arrive at the most appropriate and targeted option. These chatbots function essentially like a decision tree.
2. Rule-Based Chatbot
Expanding on the basic decision tree capability of the menu-based chatbot, the rules-based chatbot utilises conditional if/then logic to create automated conversation flows. Rule-based bots function similarly to interactive FAQs, with the conversation designer programming preset question-and-answer combinations into the bot so it can comprehend user input and provide relevant responses.
3. AI Powered Chatbots
AI chatbots can comprehend user questions regardless of how they are expressed, however the conversational flow of rules-based chatbots only allows predefined questions and answer possibilities. The AI bot’s natural language understanding (NLU) and artificial intelligence (AI) skills enable it to promptly identify any pertinent contextual information that the user shares, facilitating a more conversational and seamless exchange of ideas. The AI-powered chatbot may pose clarifying questions when it is unclear what a user is requesting and discovers multiple actions that could satisfy the request.
4. Voice Chatbots
A Voice bot is a type of artificial intelligence (AI) software that can converse with incoming calls in contact centres. Using natural language processing (NLP) and machine learning, it records, decodes, and interprets voice input from users and answers intelligibly. Another conversational technology that lets users engage with the bot by speaking to it instead of typing is called voice chatbot. Certain voice chatbots are more basic than others.
Chatbot Theory Explained!
Chatbots have emerged as a quintessential part of present-day virtual interactions, revolutionizing the way groups interact with customers and customers interact with the era. At the core of chatbot development lies a rich theoretical framework that draws upon diverse disciplines along with artificial intelligence, natural language processing, human-computer interaction, and software program engineering.
Chatbot
Understanding the chatbot concept is important for designing, growing, and deploying effective conversational marketers able to know how and respond to consumer queries in natural language. In this article, chatbots we will discuss every point about chatbots.