What is Conversational Design?

Conversational Design more commonly referred to as Conversation Design is the process of designing a language for AI assistants with a human tone to them more helpful for the users by making them more human and more understandable. Conversation design is a best practice followed by most of the organizations that have AI assistants as a product for making the conversation between the AI assistants and the user similar to a conversation between two humans, this significantly reduces the cognitive load on the user and makes the process simpler and easier to understand.

Conversation design is all about understanding the limitations and capabilities of both the artificial and the human brain so as a conversation designer we need to understand technology, psychology, and copywriting. so a conversation designer is expected to know a lot of micro-skills and learn certain methods that will help you perform and create better experiences.

With the rise in demands of chatbots and voice assistants, there was and still is an issue of chatbots sounding too much like robots and less like humans. This contributes to a poor user experience. This is where Conversation design comes to the rescue. Conversation design makes chatbots and voice assistants more helpful, natural, and persuasive when they talk to users. Conversational Design more commonly referred to as Conversation Design is the process of designing a language for AI assistants with a human tone for them more helpful for the users by making them more human and more understandable.