Who is Consumer?
A consumer is a person who purchases goods and services for the satisfaction of needs and wants. A consumer is the end-user of the goods and services and cannot resell them. The choice and need of the consumer for a good and service have a great impact on various decisions of an organization.
Theory of Consumer Behaviour
Consumer Behaviour is the study of individual customers, organizations, or groups’ behaviour while selecting, purchasing, using, and disposing of goods, ideas, and services so they can meet their wants and needs. In simple terms, consumer behaviour is the study of consumers’ actions and reactions in the marketplace and the reason behind their actions.